May 24, 2006

In a customer service,please remind yourself that:

1.The customer is always right.

2.When the customer is wrong,you're wrong because the customer is always right.

3.When the customer is right and you think he/she is wrong,then you're wrong because you judge him/her wrongly.

4.When the customer did something wrong,you're wrong because you give them wrong instructions.

5.When you are right and customer think you are wrong,then you're wrong.

6.Nevertheless,the customer must be right and you must be wrong.



However,




If the customer wants to sound out their right by complaining how wrong we are,just go ahead.Compile all complain letters into a joke book and make it a cheap laughter for everyone.

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